Figure 1 - Potential ATIS and 511 Cost Elements
Calling Charges to Implementer or User Costs:
Wireless
Charges to Implementer
- 511 Call Routing (translation)*
- Toll Free charges
- Call Forwarding (if applicable)**
User Costs
- Airtime
- Toll Free***
- Roaming (if applicable)
- Long Distance (if applicable)
Wireline
Charges to Implementer
- 511 Call Routing (translation)*
- Toll Free charges
- Call Forwarding (if applicable)**
User Costs
- Telephone call costs (depending on service contract)
These charges and costs contribute to overall system charges, that are
described below.
System Charges
System Deployment
- IVR Hardware & Software
- Route programming & set-up
System Operations
- Incoming Phone lines (Installation, monthly charges, and call-transfer
charges) dependant on call volume and system capacity
- Messages and/or operators
- Marketing
System Maintenance/Monitoring
- IVR maintenance and upgrades
* 511 Call Routing charges may include
both one-time (set-up) charges and per-call translation charges
depending on negotiations with telephone carrier
** Call forwarding charges to outside
agencies are additional to Call Routing charges
*** Calls to toll free numbers are
charged as normal airtime calls to wireless users.
Return to 511 Business Models and
Costs Considerations report