Figure 4: Example of a Basic 511 System

An example of a possible telephone service menu follows.

"Welcome to East Dakota's Traveler Information Service."

"For specific information, please select from one of the following categories. You can press the desired key or say the desired comand at anytime."

Press "1" or Say "Highway Information"

• Press or Say the Number of the Route you are interested in:
Please Select the following segment of I-99 you are interested in:

• Press or Say 1 for the South Dakota state line to Metropolis
• Press or Say 2 for Metropolis to Edge City

  "Here is the report for I-99 between Metropolis to Edge City. Snow is forecasted for the Edge City area this evening. Please proceed with caution as reduced visibility and roadway icing is a possibility. Eastbound travel may experience construction-related delays for roadway resurfacing between milemarkers 339 to 342 during the evening hours of 10:00 p.m. to 5:00 a.m., as traffic wil reduce to one lane."

• Press or Say 3 for Edge City to Resortville
• Press or Say 4 for Resortville to North Dakota state line
• Press or Say 9 for help or to repeat the route segments
• Press * to return to the previous menu
• Press "9" or Say "Help" or "Available Routes"
• Press "*" or Say "Previous Menu"

Press "2" or Say "Public Transportation Information"

• Press "1" or Say "East Suburban Transit"
• Press "2" or Say "Metropolis Transit Agency"

  "The Metropolis Transit Agency, MTA, provides scheduled bus service and curb-to-curb service by reservation in the Greater Metropolis area. All routes are reported on schedule, except for route 14 which is reporting 15 minute delays due to an accidetn along Pershing. If you would like to speak with an MTA customer service agent, please press or say "2." All fares for scheduled bus service are $1. We encourage riders to be at their pick-up point five minutes before scheduled times. Detailed information on fares, schedules and specific programs is available on line at www.metropolistransitagency.com"

• Press "3" or Say "East Dakota Commuter Rail"
• Press "9" or Say "Help" or "Repeat these instructions"
• Press "*" or Say "Previous menu"

Press "9" or Say "Help" for system information

Return to Guidelines ver 1.1