Appendix B - Attributes of Existing 511 Services

The table below is a summary of all existing 511 services as of August 1, 2003. To date, most operating 511 systems have undergone at least minor enhancements in the first year of service. Therefore, the information in the table likely to change.

 

Please make use of the toll-free or "back door" phone numbers. At a minimum, this will provide a feel for the introduction, menu and system interface. If you wish to "test" a system further, a caller unfamiliar with the service's coverage area (state or metro) will find that having a map of the area accessible generally provides key landmarks and roadways, thus allowing you to explore the system to its fullest extent.

 

Appendix F contains the available contact information for each of the 511 deployers.

 

 

Attributes of Existing 511 Services

(As of August 1, 2003)

Also downloadable as a 129 Kbyte Microsoft® Word file

 

 

Vitals

User Interface

Type of Content

Type of Roads Covered

Type of Data

Awareness

Notes

 

 

Commands [1]

Messages

 

 

 

 

 

System

Date Operational

"Back Door" Number

Touchtone

Voice

Bi-lingual

Text to Speech

Concatenated

Recorded

Bi-lingual

Roadway

Transit

Ferries

Car /van pool

Tourism

"Ports"

Interstate

Other Ltd Access

US Routes

State Routes

Weather

Road Conditions

Construction

Incidents

Congestion

Travel Times

Roadside signs

VMS/CMS

511 website

Market Research

Evaluation

Other Advertising

Other

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nebraska Statewide

10/01

800-906-9069

x

 

 

x

 

 

 

x

 

 

 

 

 

x

 

x

x

x

x

 

 

 

 

x

 

x

 

 

x

CO, WY, IA interstate corridors

Utah Statewide

12/01

866-511-UTAH

 

x

 

 

x

 

 

x

x

x

x

 

 

x

 

x

x

x

x

x

x

 

 

x

 

x

x

 

x

SLC Main Arterials

Arizona Statewide

3/02

888-411-ROAD

x

 

 

x

 

 

 

x

x

 

 

 

 

x

x

x

x

x

 

x

x

x

 

 

 

x

 

x

x

 

Minnesota Statewide

7/02

800-542-0220

x

x

 

 

x

 

 

x

x

 

 

 

 

x

x

x

x

x

x

x

x

 

 

x

 

x

x

x

x

 

Washington Statewide

9/02

360-570-2301

 

x

 

 

 

 

 

x

x

x

 

 

 

x

x

x

x

x

 

x

x

 

 

 

 

 

 

 

 

Phased launch

Iowa Statewide

11/02

800-288-1047

x

x

 

 

x

 

 

x

 

 

 

 

 

x

 

x

some

x

x

x

x

 

 

 

 

x

 

 

x

 

South Dakota Statewide

11/02

866-MY SD 511

x

 

 

x

x

 

 

x

 

 

 

 

 

x

 

x

x

x

x

x

 

 

 

x

 

x

 

 

x

ND, SD, NE, MT, MN

Kentucky Statewide

11/02

866-RDREPORT

 

x

 

 

x

 

 

x

 

 

 

 

 

x

x

x

 

x

x

x

x

 

 

 

 

x

 

 

x

 

Montana Statewide

1/03

800-226-ROAD

x

 

 

 

x

 

 

x

 

 

 

 

 

x

NA

x

x

x

x

x

x

 

 

x

 

x

 

x

x

ND, SD

North Dakota Statewide

2/03

866-MY ND 511

x

 

 

 

x

 

 

x

 

 

 

 

 

x

 

x

x

x

x

x

 

 

 

 

 

x

 

 

x

SD, MT, MN

Alaska Statewide

4/03

866-282-7577

 

x

 

 

x

 

 

x

 

 

 

 

 

x

 

x

 

x

x

x

x

 

 

 

 

x

 

 

 

 

Maine Statewide

5/03

866-282-7578

 

x

 

 

x

 

 

x

x

 

 

 

 

x

 

x

 

x

x

x

x

 

 

x

 

x

 

 

 

 

New Hampshire Statewide

5/03

866-282-7579

 

x

 

 

x

 

 

x

x

 

 

 

 

x

 

x

 

x

x

x

x

 

 

 

 

 

 

 

 

 

Vermont Statewide

 

800-ICY ROAD

 

x

 

 

x

 

 

x

x

 

 

 

 

x

 

x

 

x

x

x

x

 

 

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cincinnati / Northern Kentucky Metro Area

6/01

513-333-3333

x

 

 

x

 

x

 

x

x

 

 

 

 

x

x

few

few

 

 

x

x

x

x

x

 

x

 

 

x

transfer to statewide Kentucky services

Central Florida (Orlando and points east along I-4) Metro Area

6/02

866-510-1930

 

x

 

 

x

 

 

x

 

 

 

 

 

I-4 only

 

 

 

 

 

x

x

x

D

x

 

 

 

 

x

May cover information on other roadways, but only selected via I-4 commands

SE Florida Metro Area

7/02

866-914-3838

x

 

x

 

 

x

x

x

x

 

 

 

x

x

x

x

x

 

 

x

x

x

x

 

 

x

 

 

x

 

San Fran/ Oakland Metro Area

12/02

866-736-7433

x

x

 

 

x

 

 

x

x

x

x

 

x

x

x

 

 

 

 

x

x

x

 

 

 

x

x

x

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I-81 (Virginia) Corridor

2/02

800-578-4111

 

x

 

x

 

x

 

x

 

 

 

x

 

x

x

x

x

x

x

x

x

x

 

x

x

x

x

x

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

Out of 19 services

10

12

1

5

13

3

1

19

10

3

2

1

2

19

8

17

12

15

13

18

16

6

3

9

1

16

4

5

14

 

 

Notes and definitions:

[1] - when a system has both command types, touchtone is typically a backup interface command mode or for speech impaired

 

Text to Speech - uses software to convert typed text into audible words

Concatenated - the method of parsing previously recorded words or phrases, pieced together to produce sentences.

Recorded - audio recordings performed in a studio or on a computer. Often done by audio professionals.

Other Ltd. Access - limited access highways not designated as Interstates, US Routes, or State Routes

Weather - forecasted

Road Conditions - observed road weather (typically snow, ice, flooding)

Construction - planned or existing

Congestion - observed congestion without travel time or delay information

D = Delay

VMS / CMS - variable or changeable message signs used for general awareness (i.e., peak travel holidays, weekends, etc.) or incident management-related

511 website - this can be a co-branded website like, Virginia and San Fran / Oakland, or a website with much of the same information available on the phone system, like CommuterLink in Utah.

Other Advertising - Public Service Announcements, TV, print, billboards, etc.

 

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