American Association of
State Highway and
Transportation Officials
September 2003
Dear Colleagues:
On behalf of the organizations and volunteers of the 511 Deployment Coalition, we are pleased to publish Version 2.0 of the "Implementation and Operational Guidelines for 511 Services."
These updated guidelines are a product of a collective effort from 511 deployers and Coalition volunteers. Version 2.0 of the guidelines incorporates many practical examples from the current 511 deployments as well as knowledge gained in the Deployment Assistance Reports.
If you are planning, designing, implementing or supporting 511 services, we strongly urge you to thoroughly review and incorporate the recommendations in this document into your plans. Each recommendation contained in this report is the result of thoughtful deliberation and hands-on experience and is included because of its value and importance.
"Implementation and Operational Guidelines for 511 Services" was specifically designed to support the establishment and ongoing operations of 511 services. Even the most advanced 511 systems technologically and economically possible today, will likely need improvements and expansion to meet the long-range vision for 511 contained within.
If you have questions regarding the guidelines, please contact Jim Wright, 511 Deployment Coalition Staff Director at 651-582-1349 or jim.wright@dot.state.mn.us.
Sincerely,
John Njord
Chair, 511 Deployment Coalition (AASHTO)
Executive Director
Utah Department of Transportation
Greg Cook
Vice Chair, 511 Deployment Coalition (APTA)
Executive Director
Ann Arbor Transit Authority
Lawrence Yermack
Vice Chair, 511 Deployment Coalition (ITS America)
President
PB Farradyne, Inc.
Executive Office: 444 N. Capitol St., N.W., Suite 249, Washington, D.C. 20001
Telephone (202) 624-5800 Telefax (202) 624-5806
www.transportation.org
Return to Guidelines ver. 2.0