Letter Transmitting 511 Guidelines ver 1.1

June 24, 2002

Dear Colleagues:

On behalf of the organizations and volunteers of the 511 Deployment Coalition, we are pleased to publish Version 1.1 of the "Implementation Guidelines for Launching 511 Services."

These updated guidelines are a product of a collective effort from 511 deployers and Coalition volunteers. Version 1.1 of the guidelines incorporates the comments received and clarifications asked for after the review of Version 1.0 by the ITS and other stakeholder communities.

If you are planning, designing, implementing or supporting 511 services, we strongly urge you to thoroughly review and incorporate the recommendations in this document into your plans. Each recommendation contained in this report is the result of thoughtful deliberation and hands-on experience and is included because of its value and importance.

"Implementation Guidelines for Launching 511 Services" was specifically designed to support the initial establishment of 511 services. Even the most advanced 511 systems technologically and economically possible today, will likely need improvements and expansion to meet the long-range vision for 511. Because 511 services will continue to evolve, future modifications of the guidelines will be produced.

If you have questions regarding the guidelines, please contact Jim Wright, 511 Deployment Coalition Staff Director at 651-582-1349 or jim.wright@dot.state.mn.us.

Sincerely,

Elwyn Tinklenberg
Chair, 511 Deployment Coalition (AASHTO)
Commisioner
Minnesota Department of Transportation

Greg Cook
Vice Chair, 511 Deployment Coalition (APTA)
Executive Director
Ann Arbor Transit Authority

Lawrence Yermack
Vice Chair, 511 Deployment Coalition (ITS America)
President
PB Farradyne, Inc.

Attachment