Appendix 7: Survey Instrument for Costs to Complete Phase II

Wireless E9-1-1 Phase II National Survey

DRAFT

Note: This document should be viewed as a final draft of survey content. (11/28/05)

This survey will be primarily telephone contact oriented. Answers will be converted to a spreadsheet for analysis. Where cost estimates are requested, these reference the estimation of the interviewed party as to one time capital Phase II related cost.

This survey will be mechanized by DDTI, so that answers can be summarized in an automated process.

The information from this completed survey will be used to report system requirements and cost estimates to complete Wireless E9-1-1 Phase II implementation in the United States.

Date This Survey Completed: ___________________________________

Name of NENA Surveyor _______________________________________

County/Parish Name _________________________________________________

Jurisdiction Name (if below County level): ________________________________

Number of Primary PSAPs Represented: ______ Total Calltaker Positions: ______

9-1-1 Director or Manager name: ________________________________________

Phone: ___________________________ Email: ____________________________

Contact name for technical matters: _______________________________________

Phone: ___________________________ Email: ____________________________

Estimated population served by the area represented in this Survey: ______________

Known/estimated wireless 9-1-1 calls handled monthly: __________

Percentage of Estimated Calls handled on 9-1-1 SR - PSAP circuits: _________%

Please complete the questions below regarding the Wireless E9-1-1 Phase II capabilities within the primary set of PSAPs indicated above.

Level of 9-1-1 Service

1a How many of your PSAPs have Enhanced 9-1-1 service (both Selective Routing and ALI¹)?

Number with E9-1-1: _____ of ____ Eqpt Cost: $ ___________ to complete

(Capital cost items only: Eqpt, Addressing, Network - No labor, no buildings costs

1b. Estimate percentage of population of County that has Enhanced 9-1-1 service: ___%

1c. Does your area have any Basic 9-1-1 (telephone switches direct connected to an answering point, with no Selective Routing)?

YES NO

1d Do any of the Basic 9-1-1 areas have Automatic Location Identification (ALI)?

YES NO

1e. Do you have any areas where 9-1-1 dialed calls are directed to a 10 digit, voice only telephone number?

YES NO

( If the answer to 1a was NO, the survey is complete )

E 9-1-1 System Service Provider Status:

2 Name of current E 9-1-1 System Service Provider (operates Selective Router, usually an ILEC):

2a. Name of ALI Database Operator/Provider (same, or provide Name):

3 What are the 9-1-1 Tandem/Selective Router(s) serving your PSAPs?

Name of SR(s) _______________________________________________________

Location City(s): ______________________________________________________

Wireless E 9-1-1 Request / Deployment Status

4. Do you have legal authorization for PSAP Cost Recovery?

YES Cite reference: ___________________ NO

4a. If NO, indicate other source ____________________________________________

(if no other source available, indicate None)

5. Please indicate total wireless carriers operating in your service territory. _________

(enter U if unknown)

6. Has Phase I been requested for the PSAPs? From how many carriers? _________

(If zero, the survey is completed.)

7 . Indicate the number of wireless carriers with Phase I deployed. ______________

8. Has Phase II been requested for the PSAPs ?

YES NO

9. If Yes, please indicate your earliest request date for Phase II: _______________

10. Indicate the number of wireless carriers with Phase II deployed. ______________

11. If No, please indicate the reason(s) why a request has not been made:

Funding not available _____
Still in planning _____
No Project Manager _____
Equipment not available _____
Other (describe) _________________________________________________

II. Computer Aided Dispatch (CAD)

12. Do the PSAPs in your area utilize CAD systems and information? If YES, how many of the total PSAPs. (If your answer is no, please continue with Q Section III.)

YES Number with CAD: ___ of ___ NO

13. Can the CAD systems support mapping functions applicable to wireless Phase II caller location display?

YES Cost Est: $________ NO

(One time cost)

Estimated Recurring Cost: $ ________ per year

for maintenance, software licensing, etc

III. PSAP Mapping Display Systems

14. Do the PSAPs utilize Mapping Display Systems, other than CAD based? Please circle the appropriate response. (if the answer is no, the survey is complete)

YES Cost Est: $________ NO

Estimated Recurring Cost: $ ________ per year

15. Do the Mapping Systems utilize a GIS data source not developed by the PSAP organization, such as commercial vendor, Auditor's office, County Engineer, etc?

YES Cost Est: $ ________ Source: ____________ NO

Section IV Data Interface Upgrades

16. Do the ALI Servers utilized by your PSAPs have expanded ALI response format for Phase II available and enabled for your PSAPs?

Number enabled: ____ out of ____ Cost Est: $ _____ for remaining PSAPs

17. For the remaining PSAPs in 16, have you verified that your CPE vendor will be able to upgrade your 9-1-1 CPE to handle the expanded ALI format above?

YES Cost Est: $________ NO

17b.Will your CAD vendor(s) need to update your CAD systems to handle data added in the expanded ALI response format noted above? (If CAD is not used, circle DNA)

YES Cost Est: $________ NO DNA

18. How many of your PSAP(s) have the dynamic data interface (E2 or PAM) implemented?

Number enabled ____ of ____ Cost Est: $________ to complete

¹ Automatic Location Identification: The automatic display at the PSAP of the caller's telephone number, the address/location of the telephone and supplementary emergency services information.

Previous | Next