Stakeholder Contribution Expectations
Goals:
“High level objective describing the
desired end result or achievement“
Performance Measures:
From
the FHWA Office of Operations website: “Performance measurement is the use of evidence to determine progress
toward specific defined organizational objectives. This includes both
quantitative evidence (such as the measurement of customer travel times) and qualitative
evidence (such as the measurement of customer satisfaction and customer
perceptions).
Transformative
Performance Targets:
“Mark we want to achieve for each
performance measure”
47