Performance
Measures for T-CONNECT (cont’d)
37
•Percentage of successful
connections involving
more than one agency: 95%
•Percentage of successful
connections involving
more than one mode: 95%
•Percentage of successful
connection involving fixed and
flexible modes: 90%
•Percentage of reduced
complaints from customers
regarding transfers: 90%
•Average response time to
customers regarding a successful
transfer request: 2 minutes