Assessment of Emerging Opportunities for Real-Time, Multimodal Decision Support Systems in Transportation Operations

Performance Measures for D-RIDE (cont’d)

•Average response time to customers about a found ridematch

▫0-5 minutes = at least 95% of requests

▫6+ minutes = < 5% of requests

•Total number of trips with modifications due to accident/incident with a vehicle = <5 per day

•Percentage of no-shows = <2% no shows = 95% of requests

•Average on-board time for passengers by vehicle capacity (this is a metric with no preset goals but should have data collected)

▫1 passenger

▫2 passengers

▫3 passengers

▫4 passengers

•Number of D-RIDE trips per month with HOV lane utilization

▫HOV 2+ = >75% D-RIDE trips per month

▫HOV 3+ = >80% D-RIDE trips per month