User Needs (concluded)
User Type
User Need
Description
System Manager
Needs to have access to
D-RIDE application.
Manual requests or
system overrides may be necessary so the System Manager must be able to access the D-RIDE applications to either complete a user request or manually intervene when necessary .
System Manager
Needs to determine
operational procedures
on how ridematching should
be performed.
Guidelines and logic
regarding how ridematching
is carried out must be established and maintained.
System Manager
Needs to define the how
exception scenarios
should be handled (e.g., incident/accident, delayed vehicle).
If an unforeseen
circumstance compromises the completion of a
trip, there must be an override function where
the System Manager takes control to
complete the trip.
Passenger/Driver
Need to be able to
register for the D-RIDE
program to create their user profile and define their preferences.
Automated ridematching
can only occur if a user has set up their
unique profile and established preferences
for travel.