1: Riders requests for a transfer via driver from Vehicle 1. Information is received by the Multi-modal Control Center (MCC)
2: MCC queries the current location data and trip status data for Vehicle 1
3: MCC queries the current location, route and schedule adherence (RSA) and vehicle capacity information (for passengers on wheelchair) for Vehicle 2
4: MCC calculates the predicted arrival information for Vehicle 1 at the Transfer Point.
4A: MCC corrects the predicted arrival information for Vehicle 1 based on real-time traffic data, if available
5: MCC calculates the predicted arrival information for Vehicle 2 at the Transfer Point.
5A: MCC corrects the predicted arrival information for Vehicle 2 based on real-time traffic data, if available
6:  Based on information from Steps 4,4A,5 and 5A, MCC determines that the all requested transfers from Vehicle 1 to Vehicle 2 can be completed
7: MCC notifies Vehicle 2 of approved transfer and asks driver to wait for x minutes. May advise of approximate boarding time if passengers on wheelchair are involved
8: MCC notifies Vehicle 1 of approved transfer
9A and 9B : Vehicle 1 and Vehicle 2 arrive at the Transfer Point and riders complete the successful transfer
Scenario #3 Transactions
Description: Demand response van (Vehicle 1) and fixed-route bus (Vehicle 2) operated by the same multi-modal agency are involved. Transfer is requested from the Vehicle 1 to the Vehicle 2 by multiple riders through Vehicle 1 driver (via MDT) and successfully approved.