User Needs
85
User Type
User Need
Description
Vehicle operator
Needs the vehicle to be
connected wirelessly
to the T-CONNECT system
Vehicles should be
wirelessly connected using
Connected Vehicle or other conventional wireless technologies
Vehicle operator
Needs access to
T-CONNECT interface
where transfer can be requested
using a terminal
Drivers should be able
to access the interface using a mobile data terminal (MDT) or a similar interface
Vehicle operator
Needs access to
T-CONNECT interface
where approval/denial of transfer is notified
Audio/visual
notification of transfer request approval/denial should be provided by the T-CONNECT system
Rider
Needs access to
T-CONNECT interface
where transfer can be requested
Riders should be able to
use a connected personal
device to request transfer to a particular route
Rider
Needs access to
T-CONNECT interface
where real-time status of transfer request can be monitored
Riders should be able to
use a connected personal
device to monitor the status of their request
Rider
Needs access to
T-CONNECT interface
where approval/denial of transfer is notified
Riders should be able to
receive a notification
as per their preference (email, text message) when a transfer is approved or denied