User Needs (cont’d)
86
User Type
User Need
Description
Dispatcher
Need to have the access
to the T-CONNECT
system to view the list of requested transfers, their status and operational resources (agencies, vehicles, drivers) involved
Dispatchers should
always have access to the transfer requests and relevant analytical tools (view real-time status, calculate ETA,
determine need for an
additional bus etc.)
Dispatcher
Needs to have the access
to the T-CONNECT
system to manually intervene
in the event there was a denial by the automated system for a valid transfer request due to operational anomalies
Dispatcher should have
the ability to manually
override the decision made by the T-CONNECT system in the event decision is going to have an impact on the operations due to real-time events not known to the automated system
Dispatcher
Needs to have access to
real-time location,
and real-time route and schedule adherence (RSA) information of vehicles involved in transfers.
Dispatcher should always
have access to location,
RSA and other event-based data (incident/accident) for all vehicles involved.