User Needs (cont’d)
87
User Type
User Need
Description
Dispatcher
When multiple agencies/operational units are involved Dispatcher needs access to service agreements and service coordination tools
In the event where
regional agencies are involved,
access levels to operational tools owned by individual agencies should be determined. For example, Dispatcher of one particular agency may have access to only real-time location information for a partner
agency
vehicle
System Manager
Needs to enable two-way communication between T-CONNECT system and the vehicle
Two-way communication
gateway and infrastructure
as needed should be established
so that connected vehicles can communicate with control center(s) and the T-CONNECT applications
System Manager
Needs to enable two-way communication between agencies whose vehicles are involved in the transfer
Two-way communication
gateway and infrastructure
as needed should be established
between regional agencies so that control centers and operational tools/applications hosted by those centers can communicate in real-time when needed