User Needs (concluded)
88
User Type
User Need
Description
System Manager
Needs the T-CONNECT
system to be
connected to a traffic management center
Two-way communication
with regional traffic
management centers should be established so that estimated time of arrival of vehicles can be corrected based on real-time or historic traffic information when available
Executive Manager
Needs to establish
standard operating
procedures to be used by
T-CONNECT for approval and denial
Operational scenarios to
be used by the automated
T-CONNECT system should be established by the Executive Managers
Executive Manager
Need to establish
regional fare collection
and revenue sharing arrangements/technologies
when multiple
agencies are involved
Agencies involved in a
particular transfer may
have different transfer policies and fare collection technologies Thus managers should determine how these should be integrated such that the process is seamless
to the rider.