Mobility Services for All Americans
Phase 2: Foundation Research
Final Report

Cover photos courtesy of TranSystems and SAIC. All rights reserved.
Contract No. DTFH61-01-C-00180
Task No. SA80D090
Submitted to:
U.S. Department of Transportation
ITS Joint Program Office
Federal Transit Administration
Submitted by:
Science Applications International Corporation
1710 SAIC Drive
M/S T1-12-3
McLean, VA22102
July 29, 2005
Table of Contents
| Report Documentation Page |
| List of Abbreviations |
| Executive Summary |
| 1. |
Introduction |
| 1.1 |
Scope |
| 1.2 |
What Has Been Done? |
| 1.2.1 |
GAO |
| 1.2.2 |
Coordinating Council on Access and Mobility, United We Ride, and the New Freedom Initiative |
| 1.2.3 |
Other Efforts |
| 1.3 |
Current State of the Practice |
| 1.3.1 |
United We Ride – Workshop Results and Follow-on |
| 1.3.2 |
Oak Ridge National Laboratory: Human Services Transportation – A Cross-Cutting Study. ITS Applications for Coordinating and Improving Transportation Options for The Elderly, Disabled or Poor |
| 1.3.3 |
Technology Solutions for Persons with Disabilities |
| 1.3.4 |
Technical Assistance Efforts: CTAA, Easter Seals Project ACTION, and Others |
| 1.4 |
Final Report Layout |
| 2. |
Mobility, Accessibility, and Needs, Barriers, and Gaps |
| 2.1 |
Purpose |
| 2.2 |
Transportation Disadvantaged |
| 2.3 |
Transportation Needs |
| 2.4 |
Barriers |
| 2.5 |
Current Service |
| 2.5.1 |
Technology |
| 2.5.2 |
Coordination |
| 2.5.3 |
Training |
| 2.6 |
Gaps |
| 2.7 |
Summary Table |
| 3. |
Linking Technology with Access and Mobility |
| 3.1 |
Description of Available Technologies |
| 3.1.1 |
Transit ITS |
| 3.1.2 |
Assistive Technologies |
| 3.1.3 |
Other Supporting Technologies |
| 3.2 |
Applicability of Technologies |
| 3.3 |
State of Readiness and Level of Deployment |
| 3.4 |
Examples of Current Technology Deployments |
| 3.4.1 |
Autonomous Dial-A-Ride Transit (ADART) in Corpus Christi, TX – Prototype Technology for Automated Dispatching |
| 3.4.2 |
Wheels of Wellness in Philadelphia, PA – Coordination through Brokerage |
| 3.4.3 |
TriMet in Portland, OR – Coordination of Accessibility on All Modes |
| 3.4.4 |
Reach Your Destination Early (RYDE) in Kearney, NE – Goal Setting Using ITS Architecture |
| 3.4.5 |
OmniLink in Prince William County, VA – Fixed Route Flex Service Aids All Users |
| 3.4.6 |
Municipal Railway in San Francisco, CA – Remote Infrared Audible Signals (RIAS) |
| 3.4.7 |
Suburban Mobility Authority for Regional Transportation (SMART) in Suburban Detroit, MI |
| 3.4.8 |
Utah Transit Agency Transfer Connection Protection |
| 3.4.9 |
Ventura County Transportation Commission – Smart Passport (Integrated Fare Collection in Ventura, CA) |
| 3.4.10 |
Tahoe Coordinated Transit System (CTS) in Lake Tahoe, California/Stateline, Nevada – Integrated Operation of Public and Private Transportation Resources |
| 3.5 |
Issues and Barriers |
| 3.5.1 |
Institutional Concerns |
| 3.5.2 |
Technical Concerns |
| 3.5.3 |
Technology Summary |
| 4. |
Foundation Research Discussion Groups |
| 4.1 |
Overview of the Discussion Groups |
| 4.2 |
Discussion Group Format |
| 4.3 |
Discussion Group Summaries |
| 4.3.1 |
Consumers /Advocacy Organizations (Representing Transportation Disadvantaged) |
| 4.3.2 |
Community Transportation/Non-Profit Transportation Agencies |
| 4.3.3 |
Public Transit Agencies |
| 4.3.4 |
Public Administrators |
| 4.3.5 |
Private Industry |
| 4.4 |
Overall Summary (Consumers, Community Transportation/Non-Profit Agencies, Public Transit Agencies, and Public Administrators) |
| 4.5 |
Discussion Group Priorities and Overarching Themes (Consumers, Community Transportation/Non-Profit Agencies, Public Transit Agencies, and Public Administrators) |
| 5. |
Synthesis of Major Findings |
| 5.1 |
Summary of Transportation Mobility Needs |
| 5.2 |
State of the Practice and a Summary of the Gaps |
| 5.3 |
Options for Addressing Transit Mobility Gaps and Barriers to those Options |
| 5.3.1 |
The Resource Solution |
| 5.3.2 |
The Productivity Solution |
| 5.3.3 |
The Role of Technology |
| 6. |
Preliminary Thoughts Towards a Traveler Management Coordination Center |
| 6.1 |
Core Elements of a Proposed Traveler Management Coordination Center |
| 6.2 |
Option #1 – Physical Center |
| 6.2.1 |
Strengths of the Physical Approach |
| 6.2.2 |
Weaknesses of the Physical Approach |
| 6.3 |
Option #2a – Virtual Approach (with centralized hardware) |
| 6.4 |
Option #2b – Virtual Approach (No Centralized Hardware) |
| 6.4.1 |
Strengths of Virtual Approach |
| 6.4.2 |
Weaknesses of Virtual Approach |
| 6.5 |
Recommended Approach |
| 6.6 |
Implementation Considerations |
| 7. |
Suggested Next Steps for MSAA Program |
| Appendix A: Discussion Group Summaries |
List of Tables
List of Figures
Next