Examples and Scenarios

The Next Generation (Next Gen) 9-1-1 System will be able to handle emergency "calls" such as:

• Automatic Crash Notification (ACN) "call" to 9-1-1 with medically relevant data, routed to appropriate EMS and hospital;
• Camera phone 9-1-1 "call" from citizen; or
• Outbound Emergency Notification call TO travelers approach a serious hazard, such as a hazardous material (hazmat) spill.

Future with Today's 9-1-1

1 Dead, 10 Injured in I-75 Pileup

Road Closed for 2 Hours

"…lucky that they didn't crash directly into that jackknifed truck and that their crash notification system worked. With all the focus on the pesticide tanker, no one would have noticed a car off in the ravine. If we only had confirmation of the little girl's injuries sooner, the Medivac team might have had a chance to get her to County Trauma Hospital in time."

Highway Patrol spokesman Lt. Ryan also noted that "quick thinking by Pest-R-Us driver Dore Smith minimized the I-75 shutdown." Upon impact by the mini-van, Smith pushed the truck's HAZMAT Mayday button, notifying the National Truck Security Center (NTSC). On-board sensors confirmed no tanker breech. Critical response information about the truck was relayed from NTSC to County Fire/Rescue.

The County 9-1-1 Center was overloaded with calls from travelers on I-75, leading to initial confusion of the locations of the multiple crashes. Following a 50-min delay waiting for the correct towing equipment to arrive, the response team quickly reopened the two south-bound lanes of I-75.

Future with Next Generation 9-1-1

5 Hurt in I-75 Truck Crash

Kudos for County's New Alert System

…9-1-1 Director Jeff Michael stated that "we received notification of the tanker accident, location and status within seconds from the National Truck Security Center. Since there was a high risk of another impact that could rupture the tank, we activated our new Citizen Alert System.

Everyone within the 'risk footprint' with an Internet-connected device was immediately warned to prepare to evacuate or avoid the area." Michael added, "we are not in the business of traffic management, but we believe this early warning helped avoid a major backup on I-75."

Traffic incident data are now routinely sent from the 9-1-1 Call Center to the DOT and county towing companies. Highway message signs and the 5-1-1 system also had the Citizen Alert message displayed.

Six-year old Brooke Kenny is in stable condition at County Trauma Hospital. "Just a year ago cases like this were not survivable" said Trauma Surgeon Ric Lerman. "We now dispatch our Medivac helicopter based on the data we receive from ACN and other certified alert devices."