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Summary of Responses to Next Generation 9-1-1 Request for Information

Synopsis

On February 17, 2005, the USDOT published a request for information (RFI) to solicit comments on 8 questions about the Department’s Next Generation 9-1-1 (NG9-1-1) Initiative. USDOT received 32 response submissions. All responders supported the concept of NG9-1-1 and most explicitly endorsed federal initiatives to develop and implement NG9-1-1 in cooperation with other public and private stakeholders. Most expressed a willingness to participate as partners in federally-sponsored NG9-1-1 activities.

Responders by Category

USDOT received 32 responses to the RFI from 9-1-1 organizations and related industries, communications technology and service providers, information technology research and implementation organizations, and other professional associations. The responses are categorized in Table 1 below; each response is categorized only once, although some responders could appropriately be listed under multiple categories. Moreover, some responses comprised the views of multiple entities; these are also treated as a single response. The full listing of responders and other signatories are provided in Appendix A.

Table 1. RFI Responses by Category

9-1-1/Public Safety

8

9-1-1/Public Safety–Related Industry

6

Information Standards

2

Research/Academia/Consortia

4

Technology/Consulting Industry

7

Telematics

2

Transportation Associations

2

Wireless Carriers

1

The perspectives of the 9-1-1 service providers and related equipment and service providers were well represented in the RFI responses. The views of other technology providers and systems integrators were also adequately represented. There was a notable lack of responses by communications service providers. There were no responses from local exchange carriers or VoIP providers and only one response from a wireless carrier.

Responses to RFI Questions

Overall, there was a great deal of commonality in the answers provided by the responders to the questions posed in the RFI and many responders reëmphasized the NG9-1-1 Initiative concept, approach and relevant on-going activities identified by USDOT in the RFI. Answers to the questions are summarized below along with relevant context information.

Question 1: What are the critical issues that need to be addressed to enable the deployment of advanced 9-1-1 capabilities?

Number of responses: 29. Funding, governance, and open standards were common themes among many responders. A few responders noted that the nature and capabilities of new technologies raise the issue of a “new paradigm” for 9-1-1 – number of PSAPs needed, combining emergency call-taking and alerting responsibilities, and ultimately, the need for a new definition of “9-1-1.” Critical issues identified by the responders are summarized in Table 2 below.

Table 2. Critical Issues for Advanced 9-1-1 Capabilities

Policy

Funding (R&D, validation, deployment, operations); regulation; legal; new definition of 9-1-1 and related services

Institutional

Governance; public/private convergence; other frameworks (1) needed to develop/implement NG9-1-1 system, and (2) operate the system and deliver new services based on new capabilities

Operational

Need for new facilitation services (database management routing directory; authentication; security; network configuration); capability of responders to accept and use new info/data/media; new administrative and maintenance challenges; emergency alerting via PSAPs; impact on PSAPs and call takers

Technology/Technical

Consensus requirements; architecture; non-proprietary standards implementation and development; consistent location determination and mapping capabilities; infrastructure access and capabilities; support for VoIP and new functionality; security and reliability; handling new wireless and multimedia devices;

Question 2: What data are currently available to quantify the expected benefits, user acceptance, and costs of providing NG9-1-1 services?

Many responders did not respond to this question, provided commentary without citing data sources or findings, or stated that such data do not currently exist. Potential sources of data identified by a few responders include NENA’s PSAP readiness database and the results of its Strategic Wireless Action Team in 2003; FCC’s NRIC VII, and on-going prototype demonstration projects and field tests.

Question 3: What new areas of research, development or analysis would be required to support the NG9-1-1 Initiative?

Number of responses: 18. Many of the answers to Question 3 are correlated with those for Question 1 or were restatements of the Question 1 responses and are organized similarly in Table 3 below. A common theme was the need for field demonstrations to address institutional, operational, and technical needs in a comprehensive manner.

Table 3. Research, Development and Analysis Needs

Policy/Institutional

Cost/economic/performance impact; cost/benefit; migration/transition; implications in merging 9-1-1 and emergency management; privacy; database management/authentication/etc. options; organizational frameworks

Operations

Standard operating procedures and best practices; state/multi-state/regional call centers; utility of new data options; decision support system potential (data mining; cluster analyses); legacy system compatibility;

Technology/Engineering

Human factors (cognitive; ergonomics); PSAP workload; technologies and standards to ensure integration, interoperability, connectivity, scalability and security; location for IP devices (performance of wireless IP devices in general); systems engineering process (requirements and architecture); trends in new devices/applications; migration/transition; positioning/location technologies

Question 4: What activities should be initiated to hasten the development and deployment of advanced 9-1-1 systems?

Number of responses: 20. Once again, many of the response were restatements of the answers to Questions 1 and 3. These are presented in Table 4 below.

Table 4. Activities to Accelerated Advanced 9-1-1 Development and Deployment

Policy

Sustainable funding; governance reform; implementation grants

Institutional

Stakeholder involvement; create single, national emergency communications organization for funding and R&D; regulation; new public/private partnerships; coordinated regulations among states; specify roles and responsibilities; develop statewide plans; "coordination mechanism;" relax regulatory constraints

Operational

Establish “facilitation services;” determine functional and operational requirements; complete architecture development and design; determine evolving PSAP and user needs

Interoperability

Fast-track process for standards

Outreach and Education

Local, state, fed education efforts; demonstration/pilot deployments; roundtables; stakeholder/policymaker education activities

Technical/Planning

Assess current infrastructure; conduct gap analyses; network simulation analyses; create "interoperability lab" (for vendor compliance testing)

Question 5: What other significant initiatives, programs, or deployments related to NG9-1-1 warrant USDOT attention

Number of responses: 20. Many of the responders reëmphasized the on-going 9-1-1 activities identified in the RFI, including FCC’s Seventh Network Reliability and Interoperability Council (NRIC VII), NENA’s Future Path Plan and Next Generation E9-1-1 activities, and Alliance for Telecommunications Industry Solutions (ATIS) Emergency Services Interconnection Forum (ESIF) standards work. Internet Engineering Task Force (IETF) working groups (geopriv and ecrit) were cited by many responders.

Other initiatives or projects cited at least once were: 511; Highway Watch; EAS; EDXL;3rd Generation Partnership Project (3GPP); SAFECOM; eGov Disaster Management; National Emergency and Alerting Response System (NEARS); DHS National Incident Management System; ATIS "Next Generation Network" (NGN) Focus Group; National Security Telecommunications Advisory Committee; Mayday/911 Field Operational Test in Minnesota; Harris County ACN project; Alabama ACN project; Oak Ridge National Laboratory’s SensorNet; APCO Project 36; and Open Geospatial Consortium Interoperability Program.

Question 6: What specific agencies/organizations/entities are essential to the development of a comprehensive transition and implementation plan to NG9-1-1

Number of responses: 23. Responders answered with a mix of general categories, specific types of organizations, and specific, named entities. These are categorized and listed in Table 5 below. When viewed comprehensively in Table 5, this distribution of organizations is comparable to that of FCC’s NRIC VII and DOT’s Wireless E9-1-1 Initiative Steering Group.

Table 5. Organizations Essential to Development of NG9-1-1 Transition and Implementation Plan

Federal government

FCC; DHS; DOC; E911 Caucus; DOJ; USDA/RUS; DOI/BIA

State, local and tribal government

State 9-1-1 offices; PSAPs; State utility commissions and regulatory agencies; associations including NLC, NaCO, NGA, NCSL; NARUC; State CIOs;

Public Safety / 9-1-1 associations

APCO; NENA; NASNA; IACP; ComCARE; IAFC; NSA; NAEMSD; ITSA PSAG, E911 Institute

9-1-1 technical/data service providers

Intrado; TCS

9-1-1 equipment providers

CPE providers; GIS/mapping industry

Telecommunications industry

Service providers (2ireless; wireline; VoIP; telematics); associations (CTIA; USTA; PCIA; CompTel; RCA; NTCA; OPASTCO)

IT system provider

Infrastructure providers (cable, DSL, backbone); Cisco, Nortel, Level3, etc; switches/routers; database suppliers

Standards Development Organizations

IETF; ATIS/ESIF; TIA; ITU,

Citizen groups

ADA populations (AAPD; NOD); NASUCA; Consumers Union

Miscellaneous

Systems integrators; technology associations

Question 7: What is the proper forum for carrying out the necessary engagement of the various stakeholders and how might the USDOT establish that forum?

Number of responses: 23. In general, the responders believe that the stakeholders are now engaged in IP-related 9-1-1 forums. As indicated in the replies to earlier questions, responders indicated that a number of existing forums are essential to NG9-1-1 process including NENA’s Future Path Plan and NGE9-1-1 Initiative, FCC’s VII, and ATIS/ESIF and IETF standards activities. The need for federal leadership was identified by many; similarly, many noted that any federal initiative should not duplicate the on-going efforts noted earlier. The identified functions that federal forums could support include: national coordination, especially among State-level organizations; information clearinghouse; continuing framework for stakeholder advice into federal policy; accelerated development and implementation of open standards; and operational demonstrations.

Question 8: Would you be interested in participating in some sort of public-private partnership for the NG9-1-1 Initiative?

Most responders expressed explicit willingness in participating in a federally-sponsored initiative; all implied positive interest. Serving on advisory groups, system development teams, or pilot deployment sites were the most common responses to this question

 

Responder

Category

Notes

1

PTI

Research

 

2

Olsson Associates

Technology/C.onsulting

 

3

Spokane County 911 Emergency Communications Center

9-1-1/Public Safety

 

4

ATX Group

Telematics

 

5

Texas 9-1-1 Alliance

9-1-1/Public Safety

 

6

NENA

9-1-1/Public Safety

 

7

Mapinfo Corporation

9-1-1/Public Safety--Related Industry

 

8

AAA

Transportation Association

 

9

NECA Services

Technology/Consulting

 

10

TeleCommunication Systems, Inc. (TCS)

9-1-1/Public Safety--Related Industry

 

11

National Association of State EMS Directors

9-1-1/Public Safety

 

12

Compubahn, Inc

Technology/Consulting

 

13

Booz Allen Hamilton

Technology/Consulting

 

14

State of Washington, Military Dept, Emergency Management Division

9-1-1/Public Safety

Included as attachments a copy of Spokane County’s submission (#3) and a response by the Seattle office of TCS (#10)

15

General Dynamics -Advanced Information Engineering Services

Technology/Consulting

 

16

Alliance for Telecommunications Industry Solutions

Standards

 

17

Motorola

Technology/Consulting

 

18

OnStar

Telematics

 

19

Telecordia Technologies

9-1-1/Public Safety--Related Industry

 

20

Texas A&M Univeristy Consortium

Research Consortium

Consortium includes: Texas A&M, Columbia University, University of Virginia, Internet2, Texas Transportation Institute, City of College Station, Brazos County Texas E911 District, State of Virginia Division of Public Communications, NENA, Nortel, Cisco

21

Dr. Thomas Horan, Claremont Graduate University

Research

 

22

Intrado, Inc

9-1-1/Public Safety--Related Industry

 

23

APCO International, Inc.

9-1-1/Public Safety

 

24

Lucent Technologies

9-1-1/Public Safety--Related Industry

 

25

Tele Atlas North America

9-1-1/Public Safety--Related Industry

 

26

Northup Grumman

Technology/Consulting

 

27

Intergraph Corporation

Research Consortium

Joint response with Microsoft, Hansen Information Technologies; Econolite, University of Alabama; Open Geopatial Consortium (#32); and APCO (#23).

28

SNOPAC

9-1-1/Public Safety

 

29

Metropolitan 911 Board

9-1-1/Public Safety

 

30

Alliance ff Automobile Manufacturers

Transportation Association

 

31

T-Mobile USA

Telecommunications

 

32

Open Geospatial Consortium, Inc.

Standards

 

  1. What are the critical issues that need to be addressed to enable the deployment of advanced 9-1-1 capabilities?
  2. What data are currently available to quantify the expected benefits, user acceptance, and costs of providing NG9-1-1 services?
  3. What new areas of research, development or analysis would be required to support the NG9-1-1 Initiative?
  4. What activities should be initiated to hasten the development and deployment of advanced 9-1-1 systems?
  5. What other significant initiatives, programs, or deployments related to NG9-1-1 warrant USDOT attention?
  6. What specific agencies/organizations/entities are essential to the development of a comprehensive transition and implementation plan to NG9-1-1?
  7. What is the proper forum for carrying out the necessary engagement of the various stakeholders and how might the USDOT establish that forum?
  8. Would you be interested in participating in some sort of public-private partnership for the NG9-1-1 Initiative? If yes, in what way? If not, what would encourage you to participate?

Updated August 15, 2008 11:03 AM