10/8/2015
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•ITS Knowledge Resources are a Part of the Knowledge Management and Knowledge Transfer components of the ITS Evaluation program.
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•Development and operations of the ITS Knowledge Resources are funded by the U.S. ITS program.
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•The Knowledge Resources contain over eighteen years of summaries of the benefits, costs, and lessons learned of specific ITS implementations, drawn primarily from written sources such as ITS evaluation studies, research syntheses, handbooks, journal articles, and conference papers.
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•The main purpose of the KRs is to support informed decision making regarding ITS investments.
This is an overview of how the ITS KRs have evolved.  Since 1999, new features and improvements have been periodically implemented in the ITS KRs.  All the while – new content is added on a monthly basis. 
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Target audience: transportation professionals, researchers, policymakers.
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As of 2015, there were 885 benefit summaries, 332 cost summaries, and 593 lessons learned summaries for a total of 1,810 summaries.
Two major publications last year: the 2014 BCLL Update Report, and the summary report of the results of the 2013 National ITS Deployment survey.
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Represents data from the Americas, Europe and the Asia-Pacific, although the vast majority is U.S centric. Countries are listed in the order of the level they are represented in the database. (Decent amount of data from the United Kingdom and Canada, very little from Spain and Luxembourg)
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Looking back over the last three years, the most recent additions to the ITS knowledge resources indicate the following trends:
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The Update Report includes factsheets for various Topic Areas that summarize relevant benefits, costs, lessons learned, and case studies.
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Also included in the factsheets are interactive graphs- where you can hover over the graphs to view links to the sources that help compose the graphs. This example shows Adaptive Signal control benefits found in the knowledge resources from 2003 to 2013.
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The factsheets can be viewed online in an HTML version (complete with the interactive graphs) or you can print off hard copies from the pdf versions.
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Interface of the Knowledge Resources Portal
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Content
Benefit Articles
16 Application categories
Applications we are looking to add:
ICM
Connected vehicles
Search Options
Search by Application Area
Search by Classification
Search using Keywords
Search using Menu Tabs
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Content
Capital and maintenance costs
Unit costs and system costs
Search Options
Menu Tabs
Search by Application Area
Search by Keyword
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Content
Crosscutting categories
16 Application areas
Goal areas
Geography
Synthesis Lessons
Search Options
Menu Tabs
Search by Application Area
Search by Lesson Category
Search by Classification
Search by Keyword
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In 2013, nearly 2,100 surveys were distributed to state and local transportation agencies in 2013. A total of seven survey types were distributed, targeting the key agencies within a metropolitan transportation infrastructure: freeway management, arterial management, transit management, transportation management center (TMC), electronic toll collection (ETC), public safety – law enforcement, and public safety – fire/rescue.
Deployment results are organized by agency function and include summary findings and summary charts.
Figure shows a three-step approach for using the Knowledge Resources as decision-support from planning to implementation.
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The images show the deployments for cameras (near saturated) vs. traffic control (lots of room for growth)
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•Be willing to commit to the knowledge initiative
•Building up these evaluation resources takes time
•Keeping the content updated is key – must budget for this
•Let’s your audience know that resources are being updated on a regular basis
•Encourages them to check back frequently for new resources
•Don’t “build it and forget it”  -- In the past, we have observed initiatives that are similar in nature to the ITS knowledge resources, and a nice repository gets built;  but they lacked a sponsor that could follow-through on funding or personnel to keep up the work.  Thus the repository has little value.
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•Use a common classification system across resources but make it transparent to users  -- Classification system or taxomomy is only for the developers and analysts.  The user should be able to find what they're looking for without having to understand this taxonomy. Finding information for the user should be intuitive and the search capability should be made very flexible.
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•Engage target users and stakeholders during development and maintenance/operations phases
•Crucial to know what users want
•Show them mock-ups and get their feedback
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•Actively seek feedback from Users and non-Users:  Need to understand users comments and concerns about the website, and also need to understand why others don't use the website.
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•Market the resources regularly and provide training
•We continue to see spikes in usage whenever we market the materials through webinars, press releases, and social media.
•Don't assume that users know how to use the knowledge resources or even what data are available
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•Design user interfaces for quick comprehension and communication of results
•Remember that your audience doesn't have much time to assimilate information
•Use bullets, tables, charts whenever possible
•Your audience has little time to do exhaustive searching and reading.
•If your audience cannot find the data they want quickly, they will give up and probably not continue to use the website as a resource.
•+Your audience has little time to do exhaustive searching and reading.
•If your audience cannot find the data they want quickly, they will give up and probably not continue to use the website as a resource.
One Example - in the early years, the benefits database displayed report titles or article title.   Based on looking at report titles, users had difficulty discerning whether or not they were interested in the results.   So we changed our strategy to presenting "benefits headlines", to call out the goal area/measure and the specific benefit that the user will find upon reading this summary and source document.
•Provide prepared presentation materials
•Users indicated that having materials they could easily “cut and paste” into presentation materials was valuable to them as they planned and pursued new project initiatives.
Be willing to provide interim results -- Because a full evaluation cycle can take a couple of years after the project is deployed before the evaluation final report is released, the information is almost too late by the time it appears on the website. 
Providing interim results allows important information on ITS impacts to flow much more quickly. Interim results should be marked as such.
 
•Seek to include a wide variety of sources, including briefings, interviews, conference presentations, etc. -- Some resources are not available on the Internet in may only be available through conference presentations, etc
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