Research Archive

TMCC Developer Resources and Example Deployments

The following information provides links to example implementations of TMCCs in the US and useful developer resources for those interested in deploying a TMCC in their region.

TMCC Example

The following is an example of Atlanta, Georgia’s Simply Get There developing TMCC implementation.  This implementation is not yet fully automated with respect to data sharing among service providers, however from a rider/user perspective this implementation does currently provide one call/one click access to multiple service provider options.  Atlanta is currently working to automate more of the data sharing processes for this TMCC implementation to achieve increased operational efficiency and to provide improved service to users.

simple get there web shot

(Source: website, last accessed 6/22/2016)

TMCC Developer Resources

  • TMCC Guidebook – The objective of this Guidebook is to build on the experience gained from the MSAA Initiative, and provide guidance on how to plan and design a TMCC. The Guidebook identifies four major steps: assessment of barriers and key unmet needs; development of the desirable customer experience; development of a TMCC Vision among stakeholders; and the use of an ITS Systems Engineering project process. The Guidebook also outlines key lessons learned from the MSAA Initiative and identifies many resources to assist those planning a TMCC.
  • Webinar - Mobility Management, Mobility on Demand, Mobility for All! Not a battle cry, but the evolution of a concept. This webinar details contributions of the Mobility Services for All Americans (MSAA) program and the growing field of Mobility Management to the USDOT’s vision for Mobility on Demand (MOD). Presenters from the FTA and others discuss contributions of Mobility Services for All Americans to human service transportation, Mobility Management’s contribution to creative, person-centered mobility design, and the evolution of these efforts to the MOD future. New resources, developed through the MSAA program are introduced that support communities of all sizes using technology to advance mobility options.
  • Generic TMCC ConOps - This generic concept of operations for a TMCC is a document that provides a user-oriented vision of the system that can be understood by stakeholders with a broad range of operational and technical experience.
  • MSAA Stakeholder Outreach Plan - This Plan directly supports the USDOT’s effort in stakeholder outreach and knowledge transfer with respect to enhancing human service transportation (HST) utilizing ITS.
  • Utilizing Technology in Coordinated Human Services Transportation Systems - This webinar discusses key Mobility Services for All Americans (MSAA) priorities, such as system interoperability and common data formats, and highlights important elements for planning and deploying Travel Management Coordination Centers (TMCCs) for coordinated human service transportation (HST) systems.
  • Standardizing Data for Mobility Management – This research examined the types of data that are used in technologies that are part of mobility management systems as well as the environment in which these software systems function. The recommendations address: where data standards will provide value for mobility managers; the specific data and related protocols needed for improved functionality; and, guidelines for procurement specifications for agencies purchasing new technology for mobility management.
  • ITS ePrimer, Module 7: Public Transportation - ITS offers a broad range of applications to enhance efficiency, convenience, safety and security in public transportation and transit systems management. This module discusses system and fleet management, advanced traveler information, and safety and security applications in transit and public transportation.
  • ITS Standards Transit Training Modules - The USDOT’s ITS Professional Capacity Building Program (PCB) provides this free 21-module training series that gives transportation professionals the skills to help effectively utilize transit-applicable ITS standards to procure, install, test, and operate ITS technologies.
  • National Transit Institute (NTI) Advanced Technology courses - High quality public transit programs and materials through cooperative partnerships with industry, government, institutions, and associations.
  • National ITS Architecture Resources - The National ITS Architecture provides good resources for developing a logical architecture. For example, there is a logical architecture for Demand Responsive Transit that can be useful for systems engineers trying to develop their baseline TMCC logical architecture. []
  • Systems Engineering Guidebook for ITS - Co-sponsored by the Federal Highway Administration and the California Department of Transportation, this web site provides quick and easy access to information that will help you intelligently apply systems engineering to your Intelligent Transportation Systems projects.
  • Florida SEMP - FDOT's Systems Engineering Management Plan (SEMP) enables an ITS engineer to manage a project using systems engineering principles and methods to maximize the quality of the system being implemented, while minimizing the budget and schedule required for its completion.  This site includes many useful templates for systems engineering practitioners.
  • System Design Overview - The purpose of this presentation from the original MSAA effort is to introduce the thought processes behind system design, and provides an increased understanding of developing and evaluating system alternatives, identifying and evaluating connections with internal and external systems, and selecting and documenting high-level design.
  • ITS America/American Public Transportation Association (APTA) Transit Technology Discussion Papers
  • System Acceptance Overview - The purpose of this presentation from the original MSAA effort is to introduce the processes behind system acceptance and provide increased understanding of testing stages and what constitutes system acceptance, considerations for installation, training, maintenance and documentation, full deployment and system evaluation/validation.